Cancellation Policy
a. Customers can cancel an order within 7 days of placing it on Glixone.
b. To initiate a cancellation, please contact our customer support at [support@glixone.com] with your order details.
c. If the cancellation request is received within the stipulated 7-day period, a full refund will be processed.
d. Glixone reserves the right to cancel an order for reasons including but not limited to unavailability of products or inaccuracies in product information. In such cases, a full refund will be processed.
2. Refund Policy
a. Refunds will be processed within 7 business days of receiving the cancellation request.
b. The refunded amount will exclude the shipping charges, which are non-refundable.
c. The refund will be credited to the original payment method used during the purchase.
d. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.
3. Damaged or Defective Products
a. If you receive a damaged or defective product, please contact our customer support at [support@glixone.com] within 7 days of receiving the order.
b. Provide detailed information and, if possible, include images of the damaged or defective product.
c. Glixone will assess the case and, if necessary, arrange for a replacement or initiate a refund.
4. Return of Products
a. Products eligible for return must be in their original condition and packaging.
b. Customers are responsible for the cost of returning the product unless the return is due to a mistake on our part.
c. Please contact our customer support at [support@glixone.com] for return instructions.
5. Contact Information for Cancellations and Refunds
For any cancellation or refund-related inquiries, please contact our customer support at:
Email: [support@glixone.com]